Privacy Policy
At Shieldhill Pharmacy, we take the privacy of our customers seriously. We are a registered community pharmacy with the GPhC (who regulate pharmacies and pharmacists in the UK).
Please read this privacy policy carefully. By using our website and services, you are confirming that you agree to the terms of this privacy policy. If you do not agree to this privacy policy, do not use our website or services.
Privacy promise
We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us.
Information we collect from you
If you register with us, we will collect personal data or personal information from you.
We may collect, use, store and transfer different kinds of data about you which we have categorised as follows:
- Identity Data includes first name, last name, date of birth and gender.
- Contact Data includes delivery address email address and telephone numbers.
- Financial Data includes bank account, payment records and payment card details.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Cookies
Cookies are small pieces of data that are stored on your computer, mobile phone or other devices. This helps us to provide to provide you with a good experience when you browse our Site.
Your Medical Data is treated confidentiality, which means that none of our staff can access it unless they are a healthcare professional (or owe a similar duty of confidentiality). We will never disclose Medical Data without your consent unless legally required or permitted to do so.
Use of Your Information
We will only use the information that we collect from you as follows:
- To enable us to provide our health services to you
- To enable us to comply with regulatory requirements
- To communicate with you in the event that there is a query or problem with your order
- To inform you of any changes to our website, services or goods and products
- For record keeping purposes
Storing Your Personal Data
We have put in place appropriate security measures to prevent Your Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to Your Data to those employees and other third parties. They will only process Your Data on our instructions and they are subject to a duty of confidentiality.
Data retention
We will only retain Your Data for as long as necessary to fulfil the purposes we collected it for.
We may share your Identity, Contact and Financial Data with our External Third Parties to enable us to provide our services (for example, we may provide your postal address to a courier or we may share your name, address and age with a third-party service provider in order to verify your age and identity).
Confidentiality
Your Medical Data is treated confidentiality, which means that none of our staff can access it unless they are a healthcare professional (or owe a similar duty of confidentiality). We will never disclose Medical Data without your consent unless legally required or permitted to do so.
User Access and Choice
As a user, under the GDPR rules, you have the following rights over your data that we store and hold.
- Right to be informed: we will explain to you our privacy policy as to how we use your personal data.
- Right to correction and completion: you have the right to ask us to correct any of your data that might be inaccurate and complete any data that is incomplete.
- Right to restrict: In some cases, you may request to restrict the processing of your personal data. We reserve the right to store enough data to respect your data restriction request in future.
- Right to data portability: You have the right to request your data to be provided to you for your own use. This request applies to when processing is based on consent or performance of the contract and where when processing is done through an automated system.
- Right to object: you may object to the processing of your personal data.
- Right to erasure: You may request to have your personal data erased where it’s not stopping us from complying with legal requirements.
Right to withdraw consent
You have the right to withdraw your consent at any point by contacting us through the details below. In some circumstances, this might not be always possible or you might have to wait for a period of time for this to take place. Contact us if you would like to discuss this in detail.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access Your Data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this on info@shieldhillpharmacy.co.uk